San Ng headshot

Monthly messages from Dr. San Ng , Chief Executive Officer of Yee Hong Centre for Geriatric Care.

San was appointed CEO in June 2021 after serving as interim CEO since November 2020. Prior to that, she sat on the Centre’s Board of Directors since 2012, and served as Chair of the Board from June 2019 to November 2020.

Learn more about San here.

Celebrating and Renewing on our Anniversary

Yee Hong has been celebrating our 27th Anniversary with staff. Last month we held appreciation ceremonies in small groups and virtually, and rewarded Yee Hong teams for dedication and compassion during the pandemic. Dozens of employees received special recognition for a decade (or more!) of continuous service.

We continue our cautious and evidence-based response to the pandemic, and we’re grateful for safe and effective COVID-19 vaccines, as well as the safe practices of all of our staff, workers, caregivers and visitors. All eligible and consenting long-term care residents recently had their booster doses, and we have successfully implemented our policy of mandatory vaccination for all staff.

Our staff continue to embody the Yee Hong spirit since the McNicoll Centre opening in 1994. We’ve grown over the years into an extended family, adding more homes, a hospice, and many other programs/services to provide a continuum of culturally appropriate seniors services and care. The global pandemic tested us and we emerged stronger. We care, We collaborate, and We commit – these values empower seniors, caregivers and families to live their lives to the fullest.

I’ll have more to say soon about steps we’re taking to focus our efforts, make a stronger impact, and ensure our future sustainability. I’ll also introduce a new Yee Hong logo early next year. I gave employees a sneak peak of the new logo during the Anniversary celebrations; did you catch a glimpse in one of our lobbies?

Our new logo depicts energy, action and diversity as Yee Hong embarks on the next leg of our journey. Our commitment to providing excellent and culturally-appropriate programs and services and sharing our knowledge and expertise with others continues. Innovating is Our Tradition!

Leadership and Commitment to Safety & Well-Being

As you know, safety and well-being are the highest priorities at Yee Hong. COVID-19 vaccination is now mandatory in Yee Hong workplaces for employees, student learners and volunteers.

We have been making every effort possible to encourage our staff to be vaccinated to protect our residents, families, visitors and fellow workers. We are educating our unvaccinated staff about how the vaccines work, their safety, and the benefits and risks of vaccination. It’s time to reach for 100%.

A very small number of Yee Hong staff members remain unvaccinated, and their reasons to delay vaccination are very personal. We offer staff the necessary supports – flexible schedules, booking assistance, on-site clinics and reimbursement for costs – to make getting their vaccine as easy as possible.

Employees, student learners, and volunteers in our buildings must be fully vaccinated by October 30. Staff who do not meet the new policy requirements will be placed on an unpaid leave, and students, volunteers and agency/third-party contractors who do not meet the new policy requirements will not be able to continue their placement or contract.

Some people who delayed vaccination are facing a hard choice, but it means peace of mind for the whole community. Each of us is making a personal commitment to Yee Hong’s safety culture to protect our vulnerable seniors.

Our mandatory policy is the last step in our journey to fully vaccinated workplaces. It shows Yee Hong’s leadership, and it brings the community together to protect one another.

Prepared for the fourth wave

As you know, Ontario has paused its COVID-19 reopening plan in August. We are watching the rising case counts and the Delta variant and guarding against the virus. We are confident that, with our diligent staff and the support of our caregivers, family members and communities, we are prepared for the fourth wave. Here’s what’s happening:

  • A third dose of vaccine will be offered to residents of long-term care, assisted living and others at higher risk from the virus’ effects. About 98% of our residents have already had 2 doses of the vaccine and in September we will start to administer third doses. Please check your email for our notice about consent.
  • We have strict measures in place and we screen carefully for any signs and symptoms of infection. Anyone entering our buildings without proof of full vaccination is tested for COVID-19.
  • Almost everyone is vaccinated but please get your vaccine if you do not have a medical reason. 96% of staff are fully vaccinated, and many teams and workplaces are at 100%. As we all know, it only takes one case to spread the virus to many and this variant is highly contagious. I strongly encourage staff who do not have a medical reason to get your vaccine as soon as possible.

I hope that you have all had a chance to enjoy the summer. Although the pandemic isn’t finished yet, we know how to keep our seniors and each other safe. Please continue to stay vigilant with appropriate infection prevention and control measures.

I’m proud of every member of Yee Hong for showing resilience throughout the pandemic. Please take a moment to express your gratitude to Yee Hong staff and continue to wish our seniors well.