Corporate Information

2020 Resident and Family Satisfaction Surveys

Summary results are available from the annual poll of the Yee Hong community.

2020 Resident Satisfaction Survey
2020 Family Satisfaction Survey
2020 CPS Client and Family Survey

Corporate Performance Report

Yee Hong Centre for Geriatric Care produces various Corporate Performance Reports to meet our reporting requirements.

Semi-Annual Corporate Performance Report – Nov 2018

Strategic Plan 2016 – 2021

Strategic Plan 2016 – 2021

A roadmap outlining our four strategic directions
for the next five years

Click to download the full Strategic Plan document.
Click to download the Strategic Plan summary brochure.

For more information on the Strategic Plan, please email

Click to download the 2017 Corporate Performance Report.

Strategic Direction And Goals



Explore new means of delivering services to an increasingly complex client population.

Develop organizational capacity to support an expanded range of service offerings.

Promote a quality culture throughout the organization.

Develop a framework for engaging clients of Yee Hong and their families in advancing a quality agenda

Enhance capacity for knowledge exchange enterprises.

Make effective contributions to public policy development processes.

Build a strong network of partners to meet the organization’s goals.

Balance social impact and sustainability.

Develop social enterprise capacity.

Commitment and Approach to Client Safety

The Yee Hong Centre for Geriatric Care is strongly committed to client safety. This is evident in our efforts to improve client safety, eliminate potential risks, and report actual or potential injuries and events. Our Corporate and Divisional Quality Committees regularly review incidents and reports.

Quality Improvement Plans (QIP) for Health Quality Ontario

Annual Quality Improvement Plans (QIP) are submitted to Health Quality Ontario as a mandated requirement and posted publicly.

Yee Hong Centre 2019-2020 Quality Improvement Plan (QIP) Narrative

2018-2019 QIP Progress Reports
Yee Hong Centre – Scarborough Finch
Yee Hong Centre – Scarborough McNicoll
Yee Hong Ho Lai Oi Wan Centre – Markham
Yee Hong Centre – Mississauga
Yee Hong Centre – Community and Professional Services
Yee Hong Centre – CPS Home Support Services

2019-2020 QIP Workplans
Yee Hong Centre – Scarborough Finch
Yee Hong Centre – Scarborough McNicoll
Yee Hong Ho Lai Oi Wan Centre – Markham
Yee Hong Centre – Mississauga
Yee Hong Centre – Community and Professional Services
Yee Hong Centre – CPS Home Support Services

Privacy Resources at the Yee Hong Centre

The Yee Hong Centre Privacy Policy references Ontario’s Personal Health Information Protection Act (PHIPA), and the Quality Care Information Protection Act (QCIPA). Privacy and Confidentiality of personal/personal health information as a Health Information Custodian are protected. Access to Privacy, Confidentiality and Complaints are available upon request.

The Corporate Privacy Officer can be reached at 416-412-4571 ext. 1170 to answer questions and facilitate resolution of privacy issues.

Click to download Yee Hong’s Privacy Brochure

Pandemic Planning

The Yee Hong Centre has developed Emergency Preparedness and Pandemic Planning, Fire Safety, and Influenza Pandemic Response Plans. Up-to-date information will be posted on this website. 

Accessible Customer Service

The Yee Hong Centre strives to provide our goods and services in a way that respects the dignity and independence of people with disabilities. We welcome people with disabilities, including those who are accompanied by a service animal, and those who are accompanied by a support person. We encourage people with disabilities to seek support as required in using assistive devices. Reasonable efforts will be made to communicate with a person with a disability, taking the person’s disability into account. We have policies that include guidelines on Accessibility Standards for Customer Service (available upon request).

Please contact the Yee Hong location or specific facility directly to make arrangements in advance.

Disruption of Services

Yee Hong will make reasonable efforts to provide notice in the event of a disruption in the facilities or services, which impacts people with disabilities. The notice will include reasons for the disruption, anticipated duration and a description of alternative facilities or services available.

Accessibility & Client Feedback

Yee Hong welcomes client feedback from members of the public about the delivery of goods and services. Feedback may be given by telephone, completion of the Client Feedback Form, email or in writing.

Yee Hong Multi-Year Accessibility Plan