A senior living at Chinese Evergreen Manor wrote to say thank you for exemplary service when her husband’s care needs changed abruptly. The pandemic couldn’t stop Yee Hong’s Home Support Services Team; a skilled and compassionate team of experts came quickly to lend a hand.
Dear Yee Hong Board Members/ Leadership,
I am proud on your behalf of an excellent home support services team! They provide heartwarming and caring service, they put themselves on the resident’s shoes, be anxious of what we are anxious of.
I am living at Yee Hong Chinese Evergreen, my husband has dementia. In September, he suddenly cannot stand. In this critical moment, the Program Coordinator from Home Support immediately visited for an assessment. Overcoming the lack of manpower due to the pandemic, she took quick decisive action, and assisted us in purchasing a hospital bed and wheelchair. The team is providing incontinent care twice daily and assists bathing twice weekly. Every staff that comes to help brings a smile on their face, holding the client’s hand, with their voice so sweet, saying, “How are you sir? Will you help us to stand? Don’t be afraid.” With every single smile and sweetest simple language, it touches the heart of the client and family.
In October, the building elevators malfunctioned and was out of commission for three long days due to the missing parts.
The virus is merciless but love is in the world. COVID did not stop the staff members, they stood fast and remained at their post, not afraid of the risk of the virus nor the broken elevator, going up and down to the fifth floor.
Because of their love, they build up the value of Yee Hong mission given by the leaders, devote themselves with love and respect.
Thank you Yee Hong Home Support Service Team!