Sharing Our Experience with Providing Culturally Appropriate Care

Yee Hong was invited to present at the Ontario Long Term Care Association’s (OLTCA) annual conference in October 2023. The conference, called This is Long Term Care, united long-term care stakeholders across the province to discuss key issues and opportunities, such as the necessity of providing culturally-appropriate care for Canada’s diverse aging population. Yee Hong leaders, including Dr. San Ng, CEO, Dr. Mable Ho, Director of Education & Research, and Ms. Chau Nhieu-Vi, Executive Director, Mississauga Centre presented what it means to genuinely provide culturally appropriate, person-centred care that celebrates the similarities and differences among our residents, and how doing so leads to incredible outcomes for our residents and staff.

As Dr. Ng and her colleagues emphasized during their presentation, there is no cookie-cutter approach to culturally appropriate care. It falls on every long-term care provider to connect with and learn from their people to foster an environment where their beliefs, traditions, and preferences are respected.

On November 14, 2023, Dr. San Ng, CEO of Yee Hong Centre, and Mr. Adil Khalfan, President and CEO of Kensington Health were also featured in a podcast that spoke about the importance of culturally-appropriate care and Equity, Diversity & Inclusion. The OLTCA Podcast: Coming of Age has a following of 50,000 listeners internationally. You can listen to it here

Thank you to the OLTCA for the opportunity to speak about this deeply important and personal topic.